Privacy Policy – ExecutiveSupport360

1. Introduction

Welcome to ExecutiveSupport360 (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. Based in London, we provide tailored services to enhance your website development and digital experience.

This Privacy Policy explains how we collect, use, and safeguard your information. By using our website and services, you acknowledge and consent to the practices described in this policy.

2. Data Collected

Data Storage Location

We are a UK-based company, and all data is stored on secure servers located within the United Kingdom or European Union. We follow industry-standard security measures to ensure that your information remains protected and in compliance with applicable data protection regulations, including the GDPR.

Registration Data

If you register on our website, we collect your username, email address, and any additional information you add to your profile. You can view and update your profile at any time. Administrators can also view and edit this information.

Purchase & Support Data

When you make a purchase or request support, we may store relevant details such as your contact information, any license keys or order references you provide, and the history of your support requests. This helps us manage your account and deliver appropriate customer service.

Comments

When you leave comments on the site, we collect the information shown in the comment form, along with your IP address and browser user agent to help detect spam.

Contact Form

Information submitted via our contact form is sent securely to our internal systems. These details are used solely to respond to inquiries and are never shared with third parties or used for marketing unless explicitly requested.

Website Analytics

We may use analytics tools to gather non-identifiable information such as page visits, time on site, and device type. This helps us improve user experience and does not store personally identifiable information.

Use of Your Personal Data

We may use your personal data for the following purposes:

• To verify user identity;

• To provide technical support and customer service;

• To communicate updates and important information;

• To prevent fraud and maintain website security;

• To personalise user experience;

• To ensure the functionality and performance of our site.

3. Embedded Content

Our website may include embedded content such as videos or social media feeds. Embedded content behaves as if you visited the originating site, which may collect data and use cookies. Please review their privacy policies directly.

4. Cookies

This site uses cookies to enhance user experience. Cookies help us remember your preferences and improve site functionality. You can disable cookies via your browser settings. We use both essential and functional cookies, such as:

• PHPSESSID – maintains your session state on the site.

• wp-auth and wordpress_logged_in – used to verify logged-in users.

• wp-settings – stores your interface preferences.

5. Who Has Access to Your Data

If you are not registered, we do not collect any personal information.
If you register or contact us, your data is accessible only to authorized internal staff members and only for purposes outlined in this policy.

6. Third-Party Access

We do not sell, rent, or share your personal information with third parties for marketing. Any limited sharing of data will only be for the purpose of fulfilling services, complying with legal obligations, or securing our systems.

7. Data Retention

We retain personal data only as long as necessary for the purpose it was collected. This includes account information, support tickets, and comments. You may request the deletion of your data at any time.

8. Security Measures

We use SSL encryption across our website to protect your data in transit. We also follow strict access controls and regularly update our systems to mitigate risks. In the event of a data breach, we will promptly inform affected users and take all necessary corrective actions.

9. Your Data Rights

If you have an account on our site or have submitted data, you may request an export of your personal information or request its deletion. We will comply with such requests, unless we are required to retain data for legal or administrative purposes.

10. External Websites

Our site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies independently.

11. Legal Disclosure

We may disclose your information if required by law or in response to valid legal processes. This includes court orders, legal investigations, or enforcement actions. We will notify you when possible unless prohibited by law.